Returning products to the Stock Market is easy...
Follow these simple guidelines for returns:
- For cancellations, please call the Stock
Market or submit the Return
Information Form to receive a return authorization number as soon
as your customer notifies you. All products must be returned in their original
packaging and must be in resalable condition. There is a 15% restocking
fee in addition to return freight costs.
- Once you receive your return authorization number, products must be returned
to our supplying distribution center within 30 days. The Return Information
Form must be completed before returning the products.
- Return freight charges are your responsibility if a customer cancels an
order. If the products have been shipped incorrectly or are defective, return
freight is prepaid and will be credited to your account. Products must be
returned by the carrier of our choice to ensure minimal cost. If you have
extenuating circumstances, one of our customer service representatives will
work with you to resolve problems.
- For defective items, we may suggest service parts that are covered under
product warranty or a visit from the manufacturing service representative.
If the entire item is determined defective, the product may need to be returned
for replacement.
- Lost or damaged items must be reported within 15 days.
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