The Stock Market must file a freight claim within 5 days (including weekends and holidays), so it's critical that you report the damage as quickly as possible.
- • Remember to thoroughly inspect all of your shipments. Inspections can save you a lot of time and money.
- • Report damaged shipments to the Stock Market immediately. It is always helpful to return a written statement from the customer with your report.
- • If you have a camera, take a picture of the damaged item.
- • If you sign "damaged" and keep the shipment, keep all packaging and make careful notes of the exact damage. Some carriers will send a representative to inspect the damage.
- • If you refuse the shipment, make sure the problem is noted on the proof of delivery (POD). Then, notify us of the damage immediately.
If material is refused or signed for damaged, reimbursement is typically 100 percent, however, remember that the carrier may not pay if they do not feel they're responsible for the damage.
Concealed damage is defined as damage that could not be determined at the time of delivery. The burden of proof is on the consignee to prove that the damage occurred prior to the carrier delivering the material. Print and fill out the Concealed Damage Form to support your claim (NOTE: you must have Adobe Acrobat Reader 4.0 or later installed) . Fill in completely with as much detail as possible. Fax the form to 800-909-7215.